Shipping policy

When your order goes out

We pack and hand over orders within 1 to 2 business days of your payment clearing. Orders placed on a weekend or public holiday are packed the next business day.

The delivery times above start counting from when the courier collects, not from when you order. So a standard order placed on a Monday usually arrives Wednesday to Friday.

Outlying areas — farms, small towns and some rural addresses can take an extra day or two, and occasionally a courier will ask for a surcharge on these. If that happens we'll contact you before charging anything extra, and you can cancel for a full refund if you'd rather not pay it.

Tracking

Once your parcel is collected you'll get an email with a tracking number. If it hasn't arrived within the times above, email us at [your email address] and we'll chase the courier for you.

Someone needs to be there

Couriers deliver during business hours and need a person to sign. Please give an address where someone will be available — a work address often works better than a home one. If nobody's there, the courier will usually try again, but repeated failed attempts may mean a re-delivery fee.

Damaged parcels

If your parcel arrives visibly damaged, please take a photo before opening it and email us within 7 days. See our Returns & Refunds policy — damaged goods are our problem to fix, not yours.

Questions

Email [your email address] or call [your phone number].